Last Updated: September 4, 2025
1. IDENTIFICATION OF THE DATA CONTROLLER
Legal Company Name: Harocho LLC
Trade Name: Harocho
Physical Address: 16326 Renton Issaquah Rd SE, Renton, WA 98059
Website: www.harocho.com
Contact Email: info@harocho.com
At Harocho LLC ("we", "our", or "the Company"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, share, and protect your information when you use our services, which include:
• Placing orders through our website (processed by GloriaFood).
• Placing orders by phone.
• Dining at our premises.
• Visiting or interacting with our website.
2. INFORMATION WE COLLECT
We collect various types of information to provide and improve our services:
• Personal Identifiable Information: Name, phone number, email address, and delivery or billing address.
• Payment Information: Credit/debit card data or other payment method details, which are processed securely by GloriaFood and its certified payment providers (such as Stripe). We do not store nor have access to your complete credit card details.
• Order Information: Order history, food preferences, and transaction details.
• Technical Information (Automated): When you visit our website, we automatically collect certain information through cookies and similar technologies. This may include your IP address, browser type, pages visited, time of access, and the website address from which you arrived. We use this information to analyze trends, administer the site, and track user movement to improve the experience. You can control the use of cookies through your browser settings.
• Communication Information: Any correspondence you maintain with us (e.g., via email or social media).
3. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
• To process and manage your orders (for delivery, pick-up, or in-situ consumption).
• To communicate with you about your order, to send confirmations, updates, or respond to your inquiries.
• To improve our services, menu, and overall customer experience.
• Marketing (with your consent): To send you, with your prior consent, promotional offers, discounts, and news about new dishes. You can unsubscribe from these communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.
• To comply with legal and regulatory obligations.
4. LEGAL BASIS FOR PROCESSING (GDPR Compliance for EU Users)
We process your information based on:
• The performance of a contract to process your order.
• Your explicit consent for direct marketing.
• Our legitimate interest in improving our services and website, provided this interest does not override your rights and freedoms.
• Compliance with legal obligations (e.g., retaining transaction data for tax purposes).
5. HOW WE SHARE YOUR INFORMATION
We do not sell or rent your personal information to third parties. We only share your information under the following circumstances:
• Service Providers (Data Processors): We share your information with third parties who provide essential services to us, such as:
o GloriaFood (FoodBoss): For online order management and payments. Their use of information is governed by their own Privacy Policy: https://www.oracle.com/legal/privacy/oracle-restaurants-estore-privacy-policy/.
o Delivery Services: If you use our delivery service, we share your name, address, and phone number with the delivery service (whether our own or a third party like DoorDash or Uber Eats).
o Payment Providers: To process transactions securely.
o Web Hosting and Data Analytics Services: To operate and optimize our website.
These providers have access to the information necessary to perform their functions but may not use it for other purposes.
• Legal Compliance: We may disclose your information if required by law, a court subpoena, or a government order, or to protect our rights, property, or safety, or that of our customers or others.
6. DATA RETENTION
We will retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless the law requires or permits a longer retention period (e.g., for tax, accounting, or legal purposes). Order data will be kept for a reasonable period to manage claims and improve our service.
7. YOUR PRIVACY RIGHTS
Depending on your location, you may have the following rights regarding your personal information:
• Access and Portability: Request a copy of the personal information we have about you.
• Rectification: Request that we correct any information that is inaccurate or incomplete.
• Erasure ("Right to be Forgotten"): Request that we delete your personal information, subject to certain legal exceptions.
• Restrict Processing: Request that we suspend the processing of your personal information.
• Objection: Object to the processing of your personal information for direct marketing or based on legitimate interests.
• Withdraw Consent: At any time, when processing is based on your consent.
To exercise any of these rights, please contact us at info@harocho.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
8. DATA SECURITY
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage method is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
9. POLICY ON MINORS
Our services are not directed at minors under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.
10. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. GOVERNING LAW
This Privacy Policy shall be governed by the laws of the State of Washington, United States, without regard to its conflict of law provisions.
12. CONTACT US
If you have any questions about this Privacy Policy or your privacy rights, please do not hesitate to contact us:
• By email: info@harocho.com
• By mail: Harocho LLC, 16326 Renton Issaquah Rd SE, Renton, WA 98059
1. IDENTIFICATION OF THE DATA CONTROLLER
Legal Company Name: Harocho LLC
Trade Name: Harocho
Physical Address: 16326 Renton Issaquah Rd SE, Renton, WA 98059
Website: www.harocho.com
Contact Email: info@harocho.com
At Harocho LLC ("we", "our", or "the Company"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, share, and protect your information when you use our services, which include:
• Placing orders through our website (processed by GloriaFood).
• Placing orders by phone.
• Dining at our premises.
• Visiting or interacting with our website.
2. INFORMATION WE COLLECT
We collect various types of information to provide and improve our services:
• Personal Identifiable Information: Name, phone number, email address, and delivery or billing address.
• Payment Information: Credit/debit card data or other payment method details, which are processed securely by GloriaFood and its certified payment providers (such as Stripe). We do not store nor have access to your complete credit card details.
• Order Information: Order history, food preferences, and transaction details.
• Technical Information (Automated): When you visit our website, we automatically collect certain information through cookies and similar technologies. This may include your IP address, browser type, pages visited, time of access, and the website address from which you arrived. We use this information to analyze trends, administer the site, and track user movement to improve the experience. You can control the use of cookies through your browser settings.
• Communication Information: Any correspondence you maintain with us (e.g., via email or social media).
3. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
• To process and manage your orders (for delivery, pick-up, or in-situ consumption).
• To communicate with you about your order, to send confirmations, updates, or respond to your inquiries.
• To improve our services, menu, and overall customer experience.
• Marketing (with your consent): To send you, with your prior consent, promotional offers, discounts, and news about new dishes. You can unsubscribe from these communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.
• To comply with legal and regulatory obligations.
4. LEGAL BASIS FOR PROCESSING (GDPR Compliance for EU Users)
We process your information based on:
• The performance of a contract to process your order.
• Your explicit consent for direct marketing.
• Our legitimate interest in improving our services and website, provided this interest does not override your rights and freedoms.
• Compliance with legal obligations (e.g., retaining transaction data for tax purposes).
5. HOW WE SHARE YOUR INFORMATION
We do not sell or rent your personal information to third parties. We only share your information under the following circumstances:
• Service Providers (Data Processors): We share your information with third parties who provide essential services to us, such as:
o GloriaFood (FoodBoss): For online order management and payments. Their use of information is governed by their own Privacy Policy: https://www.oracle.com/legal/privacy/oracle-restaurants-estore-privacy-policy/.
o Delivery Services: If you use our delivery service, we share your name, address, and phone number with the delivery service (whether our own or a third party like DoorDash or Uber Eats).
o Payment Providers: To process transactions securely.
o Web Hosting and Data Analytics Services: To operate and optimize our website.
These providers have access to the information necessary to perform their functions but may not use it for other purposes.
• Legal Compliance: We may disclose your information if required by law, a court subpoena, or a government order, or to protect our rights, property, or safety, or that of our customers or others.
6. DATA RETENTION
We will retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless the law requires or permits a longer retention period (e.g., for tax, accounting, or legal purposes). Order data will be kept for a reasonable period to manage claims and improve our service.
7. YOUR PRIVACY RIGHTS
Depending on your location, you may have the following rights regarding your personal information:
• Access and Portability: Request a copy of the personal information we have about you.
• Rectification: Request that we correct any information that is inaccurate or incomplete.
• Erasure ("Right to be Forgotten"): Request that we delete your personal information, subject to certain legal exceptions.
• Restrict Processing: Request that we suspend the processing of your personal information.
• Objection: Object to the processing of your personal information for direct marketing or based on legitimate interests.
• Withdraw Consent: At any time, when processing is based on your consent.
To exercise any of these rights, please contact us at info@harocho.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
8. DATA SECURITY
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage method is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
9. POLICY ON MINORS
Our services are not directed at minors under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.
10. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. GOVERNING LAW
This Privacy Policy shall be governed by the laws of the State of Washington, United States, without regard to its conflict of law provisions.
12. CONTACT US
If you have any questions about this Privacy Policy or your privacy rights, please do not hesitate to contact us:
• By email: info@harocho.com
• By mail: Harocho LLC, 16326 Renton Issaquah Rd SE, Renton, WA 98059
